Introduction

This Privacy Policy explains how Kristina Lo ("we," "us," or "our") collects, uses, and protects your personal information when you use our coaching and mentorship services.

We are committed to protecting your privacy and being transparent about how we handle your data.

Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number, Telegram username

• Communication Data: Messages and content you share during our interactions

• Session Information: Notes and records from coaching sessions (with your consent)

• Payment Information: Billing details processed through our payment provider

Information Collected Automatically

• Website Usage Data: Through Google Analytics, we collect information about how you use our website (pages visited, time spent, device type, browser)

• Cookies: Small files stored on your device to improve website functionality

How We Use Your Information

We use your personal information to:

• Provide coaching and mentorship services

• Schedule and conduct sessions via Zoom

• Communicate with you via email and Telegram

• Process payments for our services

• Send you relevant content and updates (only if you've opted in)

• Improve our services and website experience

• Comply with legal obligations

Legal Basis for Processing (GDPR)

For EU residents, we process your data based on:

• Contract Performance: To provide the services you've requested

• Legitimate Interest: To improve our services and communicate with clients

• Consent: For marketing communications (you can opt out anytime)

• Legal Obligation: To maintain financial records and comply with tax laws

Third-Party Services We Use

We share your information with trusted third-party services:

• Stripe: Payment processing (they handle credit card information securely)

• Zoom: Video conferencing for sessions

• Google Analytics: Website traffic analysis (anonymized data)

• Google Drive: Secure storage of session materials

• Telegram: Communication and community engagement

These providers have their own privacy policies and security measures. We only share the minimum necessary information for them to provide their services.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for:

• Active Clients: Duration of service plus 1 year after completion

• Prospects/Inquiries: Up to 2 years from last contact

• Financial Records: 7 years (required for tax and accounting purposes)

• Marketing Contacts: Until you unsubscribe or request deletion

Your Rights

Depending on your location, you have the following rights:

For EU Residents (GDPR Rights)

• Access: Request a copy of your personal data

• Rectification: Correct inaccurate or incomplete data

• Erasure: Request deletion of your data ("right to be forgotten")

• Restriction: Limit how we use your data

• Portability: Receive your data in a structured format

• Objection: Object to certain types of processing

• Withdraw Consent: Opt out of marketing communications anytime

For US Residents

• Right to know what personal information we collect

• Right to request deletion of your information

• Right to opt out of data sales (we do not sell your data)

How to Exercise Your Rights

Contact us at [email protected] to exercise any of these rights. We will respond within 30 days.

Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

International Data Transfers

If you are located in the EU, your data may be transferred to and processed in countries outside the European Economic Area, including the United States. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Telegram: @christinko

Complaints

If you are located in the EU and believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.

———

Note: By using our services, you acknowledge that you have read and understood this Privacy Policy.